terms and conditions

Acknowledgement and Acceptance

Use of the ParcelWings Services constitutes full acceptance of these Terms and Conditions for Online Ordering


In these terms:

“Online Services” means any automated order processing system you can use to purchase products and / or services from us on our website. “You” means the person accessing or using the Online Services.
“We” means either ParcelWings or one of our contracted carriers, as applicable, businesses owned and operated byParcelWings or SCS Limited. “Our” and “us” have a corresponding meaning.

Acceptance of Bookings

We will endeavour to fulfil orders for products and services placed using the Online Services but we do not guarantee that the products advertised will always be in stock.


We will issue you with a unique customer identification and login code. You must keep your customer login and identification details secure at all times and immediately notify us if you become aware of any unauthorised use of your online account. Parcelwings is not responsible for any unauthorised use of your account.  

Bookings are only accepted once actioned by the carrier. When you use our Online Services, any booking you make will automatically be allocated a job number. Such allocation does not constitute acceptance by us of your order. We or one of our carriers have an absolute discretion to refuse to accept any booking placed by you using the Online Services.


You will be liable for all activities that occur under your online account and for all orders and bookings made using your customer login and identification details or credit card.   You agree to indemnify us against all claims of whatever nature made by other persons that arise from any bookings that are placed using your login and identification details or credit card. Apart from crediting you the purchase price for any ParcelWings product we have been unable to supply, we have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing the Online Services or any failure or delay in providing the products ordered. We do not accept liability for any loss or damage caused to your computer, hardware, software, or internet connections as a result of your use of our Online Services.

Payments and Charges

Before we can transport your goods, we need to receive your payment in full.

  • We will open an account for you to help facilitate your transactions, a line of credit will not be extended to any customer regardless of whether they are a business or personal consumer until after 6 months trading history.

  • There is an option for you to pre-pay your account (so it has a credit balance), which will be just as handy as using your credit or debit card each time to ensure that your goods are able to be sent.

  • We reserve the right to impose additional charges on you for any goods that do not carry the required payment identification (tickets and/or type) where we have measured and weighed such goods to determine the correct payment required.

  • Under-ticketing charges may be charged directly to your ParcelWings account (or deducted from your account if your account has a credit balance),  or charged to you by way of an invoice sent to your address (which you must pay within 7 days of the date of invoice).

  • If for any reason any payments due to us by you are outstanding for over 14 days, we reserve the right to disable service until the outstanding balance is settled.

  • Payment can only be made via the online payment facilities on the website, using a credit or debit card that is able to be used online.

  • We also retain the right to impose charges on you to recover any fines or additional costs incurred by us as a result of you sending Unsuitable Items (in particular any Dangerous Goods) without our consent or knowledge via the ParcelWings service.

Events Outside Our Control

  • We are not required to provide our services, or carry out any of our obligations referred to in these terms, if it is not reasonably practical for us to do so because of an event outside of our control

Changes to these Terms

  • We may change these terms and any of the prices or other terms contained in a Price and Services Schedule by giving 30days notice.

Your Responsibilities

  • You must make sure all information given to us in connection with our services is correct and complete

You must not give us any item for delivery that:

  • Is inadequately or incorrectly packaged

  • Contains anything that is illegal or is capable, as packed, of causing injury or damage to property

  • Contains Cash

  • Is a Dangerous Good or Prohibited Item see IATA Dangerous Goods Regulations and Hazardous Substances of NZ Organisms Act 1996

  • Is a Valuable Item or Perishable Item
    • Valuable Items” means any item of fragile nature (including without limitation, glassware and lighting)

  • If you give us any of the items referred to above, you agree that we are not liable to pay any compensation to you for any loss or damage to, or delay in delivery of, that item.

  • It is your responsibility to check if the item you are sending complies with the above clauses. Acceptance of any item by us does not release you from your obligation.

  • You acknowledge that we are not in a position to ascertain the contents of any item given to us for delivery and we will not be aware of the contents.

  • You warrant that all personal information including all personal information relating to your customers, that you disclose to us has been collected, stored, used and disclosed in a manner consistant with the requirements of the privacy act 1993. and the information Privacy Principles contained in the privacy act 1993. You indemnify us for all loss or damage suffered by us as a consequence of breach of this warranty

  • You agree to indemnify us, our employees and agents against any cost, claim, liability, damage or loss of any kind incurred by us as a result of a failure by you to comply in any way with any of our terms and Conditions.

General Lien

  • You Agree that we may exercise a general lien against any property belonging to you in our possession for all sums outstanding for the provision of services under these terms and conditions.

  • If a lien is not satisfied within thirty (30) days of the due date we may, having given notice of the lien, at our option:

  • Remove any product and store it in such a place and in such a manner as we think fit and proper and at your expense.

  • Sell any product or part thereof at your expense and on such terms as we shall think fit, and apply the proceeds in or towards discharge of the lien and costs of sale without being liable to any person for damage caused; or

  • If we deem the product to be unsaleable, dispose of the product as we think fit without any liability to you.

Ending our Services

  • Either you or we may end an obligation we have to purchase or provide services under these terms (as the case may be) by giving 30 days' notice in writing.

  • We may at any time, by giving you notice in writing, end any obligation we have to provide our services to you if you do not comply with any obligation to us under these terms.

Ownership and Insurance of Goods

  • In presenting us the goods for carriage, you expressly warrant that you are either the owner or the authorised agent of the owner of the goods, and that you are authorised to accept these terms and conditions for not only yourself, but also any person for whom you are acting as agent. We are not responsible for insuring the goods. This is the responsibility of you, the consignee or the owner of the goods.

Force Majeure

  • We shall not be liable to any person for failure to carry out our obligations or for any loss or damage suffered by you where such failure is caused by mechanical breakdown of any equipment, weather conditions, strikes, lockouts, labour disputes or restraint of labour, act of Go, War, regulation or restriction imposed by Government, riot or civil commotion, any act or omission by you, or your servants, subcontractors or agents, or any cause beyond our reasonable control.

Refund Policy

  • If a refund is due, we will endeavour to make the refund within 10 working days of receipt of your request

  • We reserve the right to make a refund in the same manner and the same currency as you used to pay for the product or service

  • If you have paid for a transaction or service, then we may at our discretion, aggregate the amounts paid and make one refund for the total amount either by direct credit to your bank account or by cheque.


  • At anytime you can request to have your account balance refunded to you by contacting Customer Services on +64-9-973-0641 we will try to ensure amounts are transferred back to your nominated account within 5 working days.

Transaction Currency

Products and services ordered through the Online Services will be priced:

  • For Account Customers, at the rates as provided to you upon registration (and updated from time to time in writing); or For Casual Customers, and for Account Customers who have not been provided with rates in writing or whose rates have expired, at the rates shown on our website, which are expressed in New Zealand dollars, and are Inclusive of GST.

  • We will endeavour to ensure the ParcelWings product prices on our website are accurate and up-to-date. However, we reserve the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time and without notice.

  • Prices quoted by our Online Services in response to online bookings are based on the information entered by you and are indicative only of the actual cost of our services. We may charge, and you agree to pay, an adjusted price if the actual details of any job are different from the details provided by you.

Privacy Policy

  • The ParcelWings website contains applications that collect personal information about you. We collect personal information so that we can offer and provide our products and services, process your applications, carry out credit checks and verify your identity.

  • We respect your privacy and all personal information collected will be confidential, held securely and will only be used in developing and running the ParcelWings business.

  • When you use our Online Services we will collect personal information about you for the purpose of supplying you with the products and services you order. All personal information collected will be confidential and will not be disclosed to third parties unless required by law.

  • We will not disclose any information that may identify you for any purpose without your consent except where we believe in good faith we are required by law to disclose such information or where we have your prior authorisation. Pursuant to the Privacy Act 1993 you have rights of access to, and to request correction of, any personal information about you which is held by us.

Should you wish to access or correct personal information please contact our team on: support@parcelwings.co.nz

We may record your visits to the ParcelWings Websites for the purpose of analysis of website activity. Some information will be gathered through the use of cookies. A cookie is a small text file placed on your computer’s hard drive or browser by a webpage server. You have the ability to disable cookies on your browser. If you disable cookies, this may limit your ability to use the ParcelWings Websites.

Delivery Policy

  • We will endeavour to deliver items correctly addressed to address within our delivery network within the delivery target for the relevant service. However, we do not guarantee Delivery of your item within these delivery targets.

Delivery shall occur when your item is:

  • Delivered to the relevant delivery address unless we have agreed to obtain a signature at the relevant delivery address (in which case Delivery of the item will occur on collection of a signature unless we have been given authority by the recipient to leave the item at the relevant delivery address without collection of a signature; or

  • Returned to you because we were not able to deliver it to the recipient for any reason

  • You agree that we are entitled to rely on the instructions of the recipient in relation to the delivery of an item, and that teh recipient's instructions will prevail over your instructions, unless we have agreed otherwise in writing with you.

  • For ParcelWings customers that use standard A4/A5 labels (i.e. not label printers or special A4/A5 peel and stick paper labels) the following exclusions apply

  • - Sig required, i.e. they can not use the signature required service, only the non-sig required service can be used

  • - Rural Deliveries, i.e. they can not send shipments to rural destinations

  • - PO Boxes, i.e. they can not send shipments to PO Boxes

  • - PostShop pickups, they can not send shipments to PostShops for pick ups.

  • Note if you need to deliver to any of the excluded destinations you can do so if you purchase “peel and stick” A5 paper or purchase a label printing machine with purpose designed “peel and stick” labels.